Accessibility Statement | Divine Care

Executive Summary & Patient Assurance

Divine Diabetic and Geriatric Care is committed to ensuring digital accessibility for people with disabilities, elderly patients, and individuals with sensory, visual, or physical impairments. We continuously optimize our website to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA principles.

1. Our Commitment to Accessible Healthcare

Inclusive Care

As a clinic specializing in diabetes management and geriatric care, we understand firsthand that accessible digital interfaces are vital for elderly patients and individuals experiencing diabetic retinopathy, neuropathy, or age-related visual and motor changes.

We strive to design, build, and maintain our digital services in a manner that empowers every patient to easily access doctor profiles, clinical service descriptions, clinic timings, and appointment booking channels.

2. Standards and Technical Guidelines

WCAG 2.1 Level AA

Our digital platform is engineered with reference to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA principles, focusing on four core pillars of digital inclusion:

The Four Accessibility Pillars

Perceivable: Information and user interface components are presented in ways users can perceive through sight and sound.
Operable: User interface components and navigation are operable via keyboard, touch, and assistive devices.
Understandable: Information, medical instructions, and interface operations are clear, intuitive, and readable.
Robust: Content is robust enough to be reliably interpreted by a wide variety of user agents, including assistive technologies.

3. Implemented Accessibility Features

We have integrated a comprehensive suite of accessibility optimizations throughout our website architecture:

Visual & Typographic Enhancements

High-Contrast Color Ratios: Text elements maintain WCAG AA compliant contrast ratios against backgrounds for optimal legibility.
Scalable Typography: Text can be zoomed up to 200% using standard browser controls without horizontal scrolling or content clipping.
Legible Typefaces: Utilizing clean, modern humanist typefaces (Inter and Plus Jakarta Sans) engineered for high digital legibility.
Clear Visual Focus Indicators: Interactive elements provide visible outline focus rings when navigated via keyboard tab keys.

Assistive Technology & Navigation Support

Semantic HTML5 & ARIA: Landmark elements (<main>, <nav>, <header>, <footer>) and ARIA attributes assist screen readers in conveying page structure.
Alternative Text for Visual Media: Meaningful alt text descriptions on medical photographs, diagrams, and doctor headshots.
Keyboard Operability: All navigation menus, dropdowns, booking buttons, and modal dialogs are fully accessible via standard keyboard inputs.
Reduced-Motion Compatibility: Respects user operating system preferences for reduced animations (prefers-reduced-motion).

4. Assistive Technology Compatibility

Our digital platform is designed to be compatible with popular assistive technologies and standard modern web browsers:

Technology Category	Supported Tools & Platforms
Screen Readers	NVDA (Windows), JAWS, Apple VoiceOver (macOS / iOS), Google TalkBack (Android)
Web Browsers	Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge (latest versions)
Screen Magnifiers	Windows Magnifier, macOS Zoom, Built-in browser zoom up to 200%
Input Alternatives	Standard keyboard tab navigation, speech recognition software, touch interfaces

5. Recommended Settings for Senior Patients & Visitors

Patient Aid Guide

If you or a family member are experiencing visual fatigue or difficulty reading text, here are quick adjustments you can make on your device right now:

Quick Browser Adjustments

Enlarge Text Size: Press 'Ctrl' and '+' (on Windows) or 'Cmd' and '+' (on Mac) to instantly zoom the page.
Use High-Contrast Mode: Enable high-contrast display in your Windows or Mac accessibility settings.
Speech-to-Text: Utilize your phone or computer's built-in voice dictation for filling out contact and booking forms.

6. Accessibility Assistance & Feedback

We consider accessibility an ongoing journey of continuous improvement. If you encounter any accessibility barrier or have difficulty navigating any aspect of our website, our patient care team is here to assist you promptly.

We are happy to provide alternative formats, telephone booking assistance, or personalized support.

Dedicated Accessibility Assistance Hotline

Need assistance booking an appointment or reading information? Call our patient care team directly or message our Privacy & Grievance Officer. We are dedicated to ensuring you receive immediate assistance.

Designated Regulatory Authority

Privacy & Grievance Officer

Divine Care · Healthcare Privacy & Patient Grievance Redressal

Working Hours:

Monday to Saturday, 10:00 AM – 5:00 PM IST

Official Email:divinehealth.blr@gmail.com

Direct Telephone:+91 80739 89700

Clinic Address:

Byrava Complex, behind Prestige Jindal City Apartment, Mayanna Layout, Shrikantapura, Anchepalya, Madanayakanahalli, Karnataka 560073

Statutory Response Commitment: We aim to acknowledge and address patient privacy inquiries and accessibility feedback as promptly as possible during regular clinic business hours.

Executive Summary & Patient Assurance

Technology Category

Supported Tools & Platforms

Screen Readers

NVDA (Windows), JAWS, Apple VoiceOver (macOS / iOS), Google TalkBack (Android)

Web Browsers

Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge (latest versions)

Screen Magnifiers

Windows Magnifier, macOS Zoom, Built-in browser zoom up to 200%

Input Alternatives

Standard keyboard tab navigation, speech recognition software, touch interfaces